Returns & Exchanges
At Nik & She, we are more than happy to accommodate the following return options within 14 days of placing your order with us.
Please note that returns are only accepted for items that are unworn, unwashed, unaltered with all tags still attached and in original condition / original packaging. We also require your original order paper work with your returns form (on the back page) filled out to be eligible for a return.
If you send an item back to us without your completed paperwork, or that has any signs of wear or has been damaged, we reserve the right NOT to accept your return and instead send it back to you with an accompanying explanation. Please be sure to try your new item(s) on while being free of makeup, fake tan, deodorant etc. to avoid disappointment of your item not being accepted due to marks from factors such as this.
Please read our terms carefully before placing your order to avoid disappointment, as by shopping with us, you are agreeing to the following policy.
FULL PRICED ITEMS:
CREDIT NOTE
A credit note for your original order amount (excluding any paid postage) to use at any time within the next 12 months. This will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout.
REFUND
A refund is possible for full priced items only (excluding pay as you go orders). Refunds will be processed via the original method of payment, and will exclude any paid postage plus a $10 admin fee.
EXCHANGE
If you would like to exchange your item for a different size of piece, please let us know your exchange preference, and we will hold that item until your return is received. Once we have your original purchase and it meets our return standard, we will ship out your exchange and you will receive updated shipping information via email. While return shipping will be at the cost of the customer, we are happy to provide free shipping of your exchanged item back to you.
DISCOUNTED ITEMS
SALE ITEMS
Sale items cannot be returned for a refund, but can be returned for an exchange or credit note. Items reduced to 50% or more off are final sale and cannot be returned. Please double check your sale items before purchasing to ensure you're aware of it's discount percentage and where this item will fall with our returns policy.
PROMOTIONAL SALES
A sale item that is further reduced by a flash sale/promotional event, is not eligible for a refund, store credit or exchange and the sale is final.
PAY AS YOU GO ORDERS (AFTERPAY & ZIPPAY)
Orders placed using Afterpay OR Zippay platform are eligible for a store credit or exchange only. Orders placed using Afterpay or Zippay are not eligible for refund.
WHERE DO I SEND MY RETURN?
To complete your return, please fill out the returns form you received with your order. This will let us know all details of your refund/credit/exchange preferences. Once this has been completed, please mail your return to:
Nik and She
Shop 2, 108 - 110 Harbour Drive
Coffs Harbour
NSW 2450 Australia
We recommend sending your return with registered post and keeping your tracking number just in case. We will not hold any responsibility for missing parcels.
FAULTY ITEMS
We always do our best to ensure you receive your order in perfect condition, however in the instance that you receive a damaged or faulty item, please email us at enquiries@nikandshe.com.au with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time).
